Return Policy / Terms
RETURN/EXCHANGE POLICY
We understand things don’t always work out perfectly and want to ensure you have a great experience with any products or orders from 360 Brand Solutions. The below Returns and Exchange Policy outlines when and how we can help ensure you receive what you are after.
360 Brand Solutions Return/Exchange Policy:
We gladly accept returns and exchanges within a 30 day window from the original purchase.
To be eligible for a return or exchange, your item must be unused and in the same condition, and packaging that you received it. Some goods may be exempt from being returned such personal care products and perishables. We do not offer returns on International orders, US military addresses or US territories requiring customs forms.
Completing a Return/ Exchange:
We offer one method for returning product eligible within our Returns/Exchange Policy.
By Mail - Complete request form below > 360 Brand Solutions emails return shipping label > Print label and package product (include original pack list) > Schedule a pickup or drop off package at your convenience > When the product is received and approved we will issue a refund and confirmation email.
CONTACT US
Name
Email
Phone
Order No
Products to Return
Reason for Return
Exceptions
There are certain situations where only exchanges will be granted (if applicable). This includes returns outside of the 30 day window, sale product, items that have been opened or used, any item not in its original condition or packaging, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
We will gladly issue you a refund on all items returned within the 30 day window. Once we receive your return, we will notify you on the status of your return and next steps. All approved refunds will be processed, and a credit will be applied to your credit card within 3-5 days.
We cannot ship cash or check refunds.
Late or missing refunds (if applicable)
If you believe your refund has not occurred correctly, or you have not seen the refund within 14 days of being notified of your approved refund, please contact us immediately at SAMBORGHINIhelp@360brandsolutions.com.
Sale items (if applicable)
All sale items are considered a final sale and only defective or damaged items will be considered for full refund or exchange.
Exchanges (if applicable)
Beyond the 30 day window we will exchange items if they are defective or damaged. If you would like to request an exchange, send us an email at SAMBORGHINIhelp@360brandsolutions.com and we will provide you with shipping instructions.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you or we would be happy to assist you in an exchange.
All other items not marked as a receipt, please refer to our standard refund policy.
Shipping
All shipping costs associated with purchases are non-refundable, but we offer free returns.
International Orders (Orders shipped outside the US)
Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; 360 Brand Solutions has no control over these charges, nor can 360 Brand Solutions predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
360 Brand Solutions PRIVACY POLICY
SUMMARY
In connection with the use of a specific website, application or other interactive service provided by 360 Brand Solutions. and/or any affiliates, (collectively, "affiliates"), this privacy policy governs the personal information and other information of yours that we may collect and use. For example, as a 360 Brand Solutions customer, you may be asked for information like your name, address, email address or telephone number. We and our affiliates collect and use this personal information as set forth in this privacy policy.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we may receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no, or otherwise opt out.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at SAMBORGHINIhelp@360brandsolutions.com.
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Some of your data is stored through Shopify’s data storage, databases and the general Shopify application. They store this data on a secure server behind a firewall.
Payment:
We use Shopify as our credit card processing platform for transactions you place with us on your credit card. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your credit card data is stored only as long as is necessary to complete your credit card transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service: (https://www.shopify.com/legal/terms)
or Privacy Policy:
(https://www.shopify.com/legal/privacy)
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For a list of providers, please reach out to us directly at SAMBORGHINIhelp@360brandsolutions.com and we will be more than happy to supply them for you. We recommend that you read their privacy policies directly so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this privacy policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policys.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow what we believe are commercially reasonable practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide Shopify with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, they follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 8 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to serve and otherwise use your personal information.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at SAMBORGHINIhelp@360brandsolutions.com.e use of a specific website, application or other interactive service provided by 360 Brand Solutions. and/or any affiliates, (collectively, "affiliates"), this privacy policy governs the personal information and other information of yours that we may collect and use. For example, as a 360 Brand Solutions customer, you may be asked for information like your name, address, email address or telephone number. We and our affiliates collect and use this personal information as set forth in this privacy policy.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we may receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no, or otherwise opt out.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at SAMBORGHINIhelp@360brandsolutions.com.
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Some of your data is stored through Shopify’s data storage, databases and the general Shopify application. They store this data on a secure server behind a firewall.
Payment:
We use Shopify as our credit card processing platform for transactions you place with us on your credit card. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your credit card data is stored only as long as is necessary to complete your credit card transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service: (https://www.shopify.com/legal/terms)
or Privacy Policy:
(https://www.shopify.com/legal/privacy)
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For a list of providers, please reach out to us directly at SAMBORGHINIhelp@360brandsolutions.com and we will be more than happy to supply them for you. We recommend that you read their privacy policies directly so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this privacy policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policys.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow what we believe are commercially reasonable practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide Shopify with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, they follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 8 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to serve and otherwise use your personal information.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at SAMBORGHINIhelp@360brandsolutions.com.